Consumer goods

Information and advice from other websites

• Consumer Direct

  Consumer Direct offers practical and impartial advice to help you sort out problems and disagreements with suppliers of goods or services. You can view information online or call the helpline to speak to a trained adviser.

  From: Consumer Direct

• Goods (PDF)

  Outlines the law on the pricing and selling of goods, the choices you have if the goods are not satisfactory, and the steps you can take to solve your problem.

  From: Adviceguide from Citizens Advice

• Buying goods - your rights

  Options for resolving problems with consumer goods including goods bought at auction, by distance selling, and in private sales.

  From: Adviceguide from Citizens Advice

• Frequently asked questions about consumer affairs

  Frequently asked questions about consumer affairs including information on refunds, credit notes and deposits.

  From: Adviceguide from Citizens Advice

• What is the Furniture Ombudsman?

  The Furniture Ombudsman is the independent standards body for furniture and floorcoverings and is not allied to any retailer or manufacturer. Supporters of The Furniture Ombudsman subscribe to the Code of Practice for the furniture industry, which is underpinned by an independent dispute resolution service.

  From: FIRA

• Buying goods - further help

  Organisations which help with complaints about goods bought in shops, at auction, by distance selling and in private sales.

  From: Adviceguide from Citizens Advice

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