1. Introduction

2. What is the difference between ´goods´ and ´services´?

3. Dealing with problems with goods (products)

4. What the law says a retailer must do about faulty goods

5. What if a product hurts someone or damages something?

6. What if I buy by phone or mail order, or over the internet?

7. What if something is wrong with the food I have bought?

8. What are my rights if I buy on credit ?

9. Dealing with problems with services

10. What the law says a service provider must do

11. Ways to sort out your problem

12. Further help

13. About this leaflet

The leaflets in this series give you an outline of your legal rights. They are not a complete guide to the law and are not intended to be a guide to how the law will apply to you or to any specific situation. The leaflets are regularly updated but the law may have changed since this was printed, so information in it may be incorrect or out of date. If you have a problem, you will need to get more information or personal advice to work out the best way to solve it. See 'Further help' for sources of information and advice.

This leaflet is one of a series produced by the Legal Services Commission (LSC). The leaflets are available in a printed format in English and Welsh, and also in Braille and Audio versions. You can print the English and Welsh versions yourself using the PDF (Adobe Acrobat) version.

To find out more about the LSC, visit the www.legalservices.gov.uk website, or contact your regional LSC office. Its address is in the phone book. There are also leaflets about the LSC available at the website or through the LSC leaflet line (phone 0845 3000 343).

Ordering copies of the leaflets

To order English, Welsh, Braille or Audio copies of these leaflets please fill in the order form downloadable in PDF format or contact our distribution agency at:

LSC Leaflets,
Legal Services Commission Publications,
PO Box 386,
Hayes,
Middlesex, UB3 1WY
Tel: 0845 3000 343
Fax: 020 8867 3225
E-mail: LSCLeaflets@ecgroup.uk.com

Queries or comments

You can send us queries or comments about the leaflets using our feedback form or to:

Community Legal Advice
Legal Services Commission
Exchange Tower
2 Harbour Exchange Square
London E14 9GE
Telephone 020 7718 8261

This leaflet is published by the Legal Services Commission (LSC). It was written in association with Sue Bloomfield, a freelance consumer affairs writer.

Leaflet Version: November 2007

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