9 Welfare benefits
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4. If you are having a baby or adopting a child
5. If you have children to look after
7. If you are ill and can´t work
9. If you are just starting work
10. If you have retired or are about to retire
11. If your husband, wife or civil partner dies
13. What must I do when I claim?
14. What if I disagree with a decision about my claim?
15. What if I´ve been badly treated?
17. Further help
Community Legal Advice
Provides free information direct to the public on a range of common legal problems.
Call 0845 345 4 345.
If you qualify for legal aid, you can also get free advice from a specialist legal adviser about benefits and tax credits, debt, education, employment and housing. You can also find a local legal adviser or solicitor.
Click www.communitylegaladvice.org.uk to find out more.
Citizens Advice
Your local Citizens Advice Bureau is listed in the phone book
website: www.citizensadvice.org.uk
Age Concern
phone: 0800 009 966
website: www.ace.org.uk
Directgov website
This website gives more informtion about individual benefits and tax credits, and access to online claim forms.
website: www.direct.gov.uk
Department for Works and Pensions
website: www.dwp.gov.uk
Jobcentre Plus
Jobcentre Plus offices are listed in the phone book.
The national number for making a claim is 0800 055 6688.
website: www.jobcentreplus.gov.uk
Pension, Disability and Carers Service
Benefit Enquiry Line (for disabled people, their carers and representatives)
phone: 0800 882200
To find details of your local pension centre
phone: 0845 606 0265
For State Pension
phone: 0845 300 1084
For Pension Credit
phone: 0800 99 1234
For Carer’s Allowance
phone: 01253 856 123
For Attendance Allowance and Disability Living Allowance
phone: 08457 123 456
Her Majesty’s Revenue and Customs (HMRC)
See ‘HMRC’ in the phone book for details of local enquiry centres
Tax Credit Helpline: 0845 300 3900
Child Benefit Office: 0845 302 1444
website: www.hmrc.gov.uk
Child Trust Fund
phone: 0845 302 1470
website: www.childtrustfund.gov.uk
DIAL UK
A network of advice centres for disabled people
phone: 01302 310 123
website: www.dialuk.info
Disability Law Service
phone: 020 7791 9800
website: www.dls.org.uk
The Adjudicator’s Office
phone: 0300 057 1111 or 020 7667 1832
website: www.adjudicatorsoffice.gov.uk
Service Personnel and Veterans Agency
phone: 0800 169 2277
website: www.veterans-uk.info
Tribunals Service
For general information about appeal tribunals.
website: www.tribunals.gov.uk
This leaflet is published by the Legal Services Commission (LSC). It was written in association with Rachel Hadwen, a specialist in welfare rights.
Leaflet Version: June 2008