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Frequently Asked Questions (FAQs)
Debt
- What are the powers of bailiffs and debt collectors?
- My creditors keep calling me. What can I do?
- What is involved in going bankrupt?
- I have received a County Court Claim form. What do I do now?
- How can I deal with my Council Tax arrears?
- What are my rights in a hire purchase or conditional sale agreement?
- Problems getting credit?
- Click here for free impartial debt advice
Benefits and tax credits
- I do not agree with the decision on my benefit claim. What do I do next?
- My benefit has been overpaid. What do I do?
- Who is entitled to Pension Credits?
- Who is entitled to tax credits?
- I´m returning to work. Do all my benefits stop?
- I´m having problems with housing benefit.
- What benefits are available for people with disabilities?
Education
- My child is being excluded from school. What are our rights?
- My child has difficulty learning and may need more support in school. How do I ask for this?
- My child is being treated unfairly at school because of their disability. What can I do?
- I can´t get my child into the school I want. What can I do?
- My child is truanting. What are my responsibilities and rights?
- My child is being bullied and I don´t feel the school has taken enough action to prevent it. What can I do?
- I am having difficulties with my university. What can I do?
Employment
- My employer is deducting money from my wages - what are my rights?
- My employer is breaching the terms of my contract. What can I do?
- I´m being made redundant and I don´t think it is fair. What can I do?
- What should I get as a redundancy payment?
- I´m being made redundant and my employer owes me holiday pay. What can I do?
- What rights do people have under the Disability Discrimination Act?
- I´m being paid less than the minimum wage. What can I do?
Housing
- I am in arrears with my rent. What are my rights?
- I´m being evicted because of rent arrears. What can I do?
- I´m being evicted because of mortgage arrears. What can I do?
- I am homeless. What can I do?
- My landlord won´t return my damage deposit. What are my rights?
- My house is part of a council stock transfer. How does this affect me?
- What is anti-social behaviour, and what can be done about it?
Family and personal
- What arrangements are usual for the children after separation?
- What is parental responsibility?
- How do I get a divorce?
- What is domestic abuse?
- What can social services do if they are worried about my family?
- Do I have any rights over the home we share if it is in my partner´s sole name?
- How do I change my name?
