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Complaints

If you have a complaint about the service received from one of the organisations in our directory you should:

  • firstly complain to the organisation concerned
  • if you remain dissatisfied, please contact your Legal Services Commission Regional Office (this opens in a new window) who will look into your complaint and see what further action can be taken.

The organisations below may also be able to help (the links open in new windows):

Consumer Complaints Service

Health Service Ombudsman

Legal Services Ombudsman

The Office of the Legal Services Complaints Commissioner

Local Government Ombudsman for England

Local Government Ombudsman for Wales

Independent Police Complaints Commission

Other ways to contact us

Write to:

Community Legal Advice
Legal Services Commission
Exchange Tower
2 Harbour Exchange Square
London
E14 9GE

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