Latest Statistics
Helpline
- We have increased the number of people we have helped to over 417,000 in 2009/10
- We handled over 42,000 calls in March 2010
- We answer 96% of our calls straight away
- Between January and March 2010, the CLA helpline handled over 8,000 debt calls each month
- 95% of our clients would recommend or have recommended the service
Website
- Approximately 2.2m visits were made to our website and 750,000 leaflets were downloaded from it during 09/10
- 9,000 people contacted us for email advice in a 6 month period
We have helped...
The following information shows how many people we have helped in 2009/ 10
We have included both the number of people we help with general advice by our operators (under General Help) and the number of people who have been helped by specialist advisers (under Specialist Advice).
Statistics: April 09 - March 2010
General Help
| No. of people helped by our operators | 290,574 |
Specialist Advice
| Debt | 35,395 |
| Employment | 16,333 |
| Housing | 28,328 |
| Benefits | 26,724 |
| Education | 3,540 |
| Family | 16,525 |
| Other | 21 |
| Total number of people helped by Specialist advisers | 126,866 |
